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COVID-19: Resources to support you
COVID-19 provincial hotline
If you are concerned about COVID-19 or have symptoms such as a cough or fever, you can call this toll-free number.
Phone: 1-877-644-4545
211
The 211 service provides information on and referrals to community, public, and parapublic services. It has been implemented in the Capitale Nationale and Chaudière-Appalaches regions, the Haute-Yamaska RCM, and the greater Montreal area.
The 211 service is currently helping crisis management teams in a number of cities provide information on COVID-19.
Phone: Call 211
211 Capitale Nationale and Chaudière-Appalaches
Tel-Aînés
Tel-Aînés offers various free and confidential assistance and referral services that help people aged 60 and up overcome isolation and express their emotions in different situations.
Phone: 514-353-2463
Suicide prevention helpline
Call this number to talk to someone at a Quebec suicide prevention centre. Suicide prevention centres are made up of professionals, qualified workers, and volunteers trained to respond to all requests for help and answer questions.
Phone: 1-866-277-3553
Regroupement des Services d’Intervention de Crise du Québec
The group works to ensure that Quebec residents have access to quality crisis services in all regions. This resource is available 24/7 for people in distress.
L’Appui – Caregiver Support line
Professional consultation, information, and referral services tailored to the needs of those providing care to older adults. The help line is there to guide and support caregivers every step of the way and direct them to resources available in their community.
Phone: 1-855-852-7784
Elder Mistreatment Helpline
The Elder Mistreatment Helpline is a provincial phone line designed to help seniors who are experiencing abuse, particularly within the health and social services network.
Phone: 1-888-489-2287
Fédération des centres d’assistance et d’accompagnement aux plaintes (FCAAP)
FCAAP represents all CAAPs (Centres d’assistance et d’accompagnement aux plaintes), which assist and support people who wish to file a complaint with a health and social services agency or institution. An assigned CAAP advisor supports people throughout the complaint process.
Phone: 418-527-9339 or 1-877-767-2227
Fédération des centres d’assistance et d’accompagnement aux plaintes
1 2 3 aîné legal information line
This line lets seniors talk to a lawyer free of charge and get answers on a variety of topics such as payment methods, online shopping, fraud, power of attorney, and financial abuse.
Phone: 514-598-0620, ext. 123
Option consommateurs – volet aînés
relief
Relief provides support and information services to support people living with anxiety, depression, or bipolarity, and their loved ones, so they can keep moving forward.
Phone: 1 -866-738-4873 (toll-free support line available across Canada, Monday to Friday from 9 a.m. to 5 p.m.)
Write to a mental health worker: relief@myrelief.ca
To learn more about our services: myrelief.ca
Interligne
LGBTQ+ support service is available 24 hours a day, 7 days a week by phone, text message, or chat.
Phone: 1-888-505-1010
Other important phone numbers
Temporary Aid for Workers Program (PATT): 1-800-863-6582
EI sickness benefits: 1-833-381-2725
Canada Revenue Agency: 1-800-267-6999 (GST credit and Canada child benefit)
