COVID-19 provincial hotline
If you are concerned about COVID-19 or have symptoms such as a cough or fever, you can call this toll-free number.
The 211 service provides information on and referrals to community, public, and parapublic services. It has been implemented in the Capitale Nationale and Chaudière-Appalaches regions, the Haute-Yamaska RCM, and the greater Montreal area.
The 211 service is currently helping crisis management teams in a number of cities provide information on COVID-19.
Phone: Call 211
Tel-Aînés offers various free and confidential assistance and referral services that help people aged 60 and up overcome isolation and express their emotions in different situations.
Suicide prevention helpline
Call this number to talk to someone at a Quebec suicide prevention centre. Suicide prevention centres are made up of professionals, qualified workers, and volunteers trained to respond to all requests for help and answer questions.
Regroupement des Services d’Intervention de Crise du Québec
The group works to ensure that Quebec residents have access to quality crisis services in all regions. This resource is available 24/7 for people in distress.
L’Appui – Caregiver Support line
Professional consultation, information, and referral services tailored to the needs of those providing care to older adults. The help line is there to guide and support caregivers every step of the way and direct them to resources available in their community.
Elder Mistreatment Helpline
The Elder Mistreatment Helpline is a provincial phone line designed to help seniors who are experiencing abuse, particularly within the health and social services network.
Fédération des centres d’assistance et d’accompagnement aux plaintes (FCAAP)
FCAAP represents all CAAPs (Centres d’assistance et d’accompagnement aux plaintes), which assist and support people who wish to file a complaint with a health and social services agency or institution. An assigned CAAP advisor supports people throughout the complaint process.
Phone: 418-527-9339 or 1-877-767-2227
1 2 3 aîné legal information line
This line lets seniors talk to a lawyer free of charge and get answers on a variety of topics such as payment methods, online shopping, fraud, power of attorney, and financial abuse.
Phone: 514-598-0620, ext. 123
LGBTQ+ support service is available 24 hours a day, 7 days a week by phone, text message, or chat.
Other important phone numbers
Temporary Aid for Workers Program (PATT): 1-800-863-6582
EI sickness benefits: 1-833-381-2725
Canada Revenue Agency: 1-800-267-6999 (GST credit and Canada child benefit)