FADOQ

This policy applies to:

• the website https://www.fadoq.ca/en (the “website”); and
• the personal information we collect as part of your membership and renewal as a member of Réseau FADOQ (as defined below); and
• when you communicate with us by any means.

Last update: March 10, 2025

Your privacy is of the utmost importance to Fédération de l’Âge d’Or du Québec (“FADOQ,” “we”), which is responsible for this website.

The purpose of this privacy policy is to explain:

• how your personal information is collected, used and disclosed. Personal information is any information that can be used to identify you. This includes your first and last name, age, mailing address, email address, location, and IP address;
• what your rights are with respect to this information;
• who is responsible for protecting the personal information we collect and process;
• to whom the information is sent;
• if applicable, the site’s policy on cookies.

The website may contain links to other websites or platforms, which are not the responsibility of FADOQ. Those external sites and platforms are not service providers of FADOQ, and links to them are provided to enable you to independently obtain more information on certain topics. By clicking on those links, you become subject to the policies and terms of those third parties. This policy does not apply to those external websites and platforms.

1. COLLECTION OF PERSONAL INFORMATION

We collect the following personal information:

• Last name
• First name
• Mailing address
• Postal code
• Email address
• Telephone/fax number
• Credit card number
• Gender or sex
• Age and date of birth

The personal information we collect is gathered using the collection methods described below, in the “Forms and Collection Methods” section and thereafter.

2. FORMS AND COLLECTION METHODS

Your personal information is collected using the following methods:

• Membership application and renewal forms
• Website registration form
• Order form
• Opinion polls
• Contests

We use the information collected for the following purposes:

• Membership and renewal management
• Order tracking
• Promotional information/offers
• Statistics
• Contact
• Website management

When you provide us with personal information about another person, such as your spouse, you must first obtain that person’s consent.

3. INTERACTIVITY

Your personal information is also collected through interactivity between you and our website. This information is collected through:

• Comments
• Correspondence
• Information for promotional offers
• Correspondence with the site manager

We use the information collected for the following purposes:

• Statistics
• Contact
• Website management

4. LOG FILES AND COOKIES

We collect certain information through log files and cookies. These files enable us to process traffic statistics and information, facilitate navigation, and improve the client experience.

A) Description of cookies used by the site

This is primarily the following information:

• • IP address
  • Operating system
  • Pages visited and queries
  • Shopping cart content

The use of such files enables us to achieve the following objectives:

• • Improved service and personalized welcome
  • Creation of personalized consumer profiles
  • Statistical studies

When browsing the site, third-party cookies may be stored. The third parties are as follows:

Google (Google Tag Manager, Google Analytics, YouTube, Google Ads), Bing, Facebook, and CookieYes.

In particular, we use Google Analytics to obtain information about the number of visitors to the website, where they come from, and the performance of the website.

The site also includes social media buttons enabling you to share your activity on the site. Cookies from these social networks may therefore be stored on your computer when you use these features.

These sites have their own privacy policies and terms of use that may differ from ours. We recommend you consult the privacy policies and general terms of use of these sites.

B) Opposition to the use of cookies by the site

You may refuse to accept these cookies by configuring your browser.

If you decide to disable cookies, you can then continue browsing the site. However, if you disable cookies, your experience on our site may not be optimal.

5. SHARING PERSONAL INFORMATION

We may share this information with third-party service providers for the following reasons:

• Creation of consumer profiles
• Fulfillment of orders
• Partnership
• Advertising

When you join or renew your FADOQ membership, we also share your personal information provided for this purpose with local Âge d’Or clubs and regional offices corresponding to your contact details, all for the purposes of managing your membership/renewal.

Cancellation notice

As part of its activities, FADOQ negotiates partnerships to offer its members discounts and benefits. For over 30 years, FADOQ has maintained close ties with its partners Intact Insurance Company Inc. and Beneva Inc. (Major Partners) in order to provide its members with attractive offers and conditions.

To benefit from attractive offers and conditions for the services offered by its Major Partners, FADOQ provides them with a limited amount of your personal information enabling them to contact you, i.e., your name, mailing address, and telephone number.

FADOQ takes reasonable measures with its Major Partners to ensure that the personal information disclosed is adequately protected in accordance with applicable laws.

Unless you withdraw your consent, it remains valid for as long as you are a member of FADOQ. You may withdraw your consent at any time by completing the Cancellation notice or by contacting FADOQ at info@fadoq.ca.

6. RETENTION PERIOD FOR PERSONAL INFORMATION

The privacy officer will keep, in the site’s computer systems and under reasonable security conditions, all personal information collected for as long as necessary to accomplish the purposes described above, or as required by applicable law, in particular the time to comply with our legal obligations and fulfill our contracts with our clients and partners.

7. HOSTING OF PERSONAL INFORMATION

Our site is hosted by Microsoft Corporation, whose head office is at:

One Microsoft Way
Redmond, Washington
98052-6399 USA

The host can be contacted at the following telephone number: 1-800-426-9400.

The personal information we collect and process is transferred to the following country(ies) for hosting: United States.

8. PRIVACY OFFICER

A) Privacy officer

The privacy officer is Jacinthe Roy, Executive Director, FADOQ.

She can be contacted as follows:

• • By email at vieprivee@fadoq.ca
  • By mail at:
    FADOQ
    7665, boulevard Lacordaire
    Montréal (Québec)  H1S 2A7

The privacy officer is responsible for determining the purposes and means of processing personal information.

B) Duties of the privacy officer

The privacy officer undertakes to protect the personal information collected and respect the purposes for which it was collected.

In the event that the integrity, confidentiality, or security of your personal information is compromised, the data controller undertakes to inform you by any means as soon as they become aware of such a breach.

9. RIGHT TO OBJECT AND OPT OUT

You have the right to object to the processing of your personal information by the site. You also have the right to request that your personal information be removed from, for example, a mailing list.

To object to the processing of your personal information or request the removal of your personal information, you must contact FADOQ directly:

• • pBy email at info@fadoq.ca
  • By phone at 1-800-544-9058
  • By mail at:
    FADOQ
    7665, boulevard Lacordaire
    Montréal (Québec)  H1S 2A7

The withdrawal is recorded in the member’s file in our central database.

10. RIGHT OF ACCESS, RECTIFICATION, AND DELETION

You may review, update, modify, or request the deletion of your personal information by following the procedure below.

You must contact FADOQ directly:

• • By email at info@fadoq.ca
  • By phone at 1-800-544-9058
  • By mail at:
    FADOQ
    7665, boulevard Lacordaire
    Montréal (Québec)  H1S 2A7

11. SECURITY

The personal information we collect is kept in a secure environment. The people working for us are required to respect the confidentiality of your information; only employees, consultants, and other personnel for whom this is necessary because of their functions, duties, or responsibilities within FADOQ may access your personal information.

To ensure the security of your personal information, we use the following measures:

• • SSL (Secure Sockets Layer) protocol
  • Access management – authorized individual
  • Access management – person concerned
  • Automatic backup
  • Development of a digital certificate
  • User ID/Password
  • Firewalls

However, since no mechanism offers maximum security, there is always a degree of risk involved when using the Internet to transmit personal information.

12. CONDITIONS FOR MODIFYING THE PRIVACY POLICY

This privacy policy can be consulted at any time at the address below:

www.fadoq.ca/en/privacy-policy

We reserve the right to modify this privacy policy to ensure it complies with applicable law or in the event that our privacy practices change.

We therefore recommend that you consult this privacy policy regularly to stay informed of the latest changes.

13. ACCEPTANCE OF THE PRIVACY POLICY

By browsing the site, you acknowledge that you have read and understand this policy regarding the collection and processing of your personal information and the use of cookies.